Frequently Asked Questions

Gobnb provides comprehensive short-let property management services across Malta and Gozo. This includes full property management, Airbnb and multi-platform listing optimisation, professional cleaning and linen services, dynamic pricing, guest communication, keyless access setup, maintenance coordination, MTA licence assistance, and photography. We handle everything so you can enjoy a truly hands-free experience.

Getting started is simple. Contact us via phone (+356 7760 5100), email (info@gobnb.eu), or through our website contact form. We will schedule a free property assessment, discuss your goals, and provide a tailored rental income estimate. Once you are happy, we handle the entire onboarding process including photography, listing creation, and MTA compliance checks.

Absolutely. We have a dedicated Gozo team that specialises in managing farmhouses, villas, and apartments across the island. Our local presence in Gozo ensures we can provide the same high level of service as we do in Malta, including cleaning, maintenance, guest check-ins, and emergency support.

We maximise your exposure by listing your property across all major booking platforms including Airbnb, Booking.com, Agoda, VRBO, Expedia, TripAdvisor, and our own direct booking channels. Our channel management system ensures calendars are synchronised in real time to prevent double bookings and maximise occupancy.

Our professional cleaning teams perform thorough changeover cleans between every guest stay. This includes full sanitisation, fresh linen and towel replacement, restocking of amenities (toiletries, kitchen essentials, welcome packs), and a detailed quality inspection. We maintain 5-star cleanliness standards that consistently earn top reviews.

We coordinate all maintenance and repairs through our trusted network of local contractors. From minor fixes like a leaky tap to larger projects, our team handles everything. We conduct regular property inspections to catch issues early, and our 24/7 emergency line ensures urgent problems are dealt with immediately, even outside office hours.

Yes. We verify guest identities through the booking platforms' built-in verification systems and conduct additional checks where necessary. We review guest profiles, ratings, and reviews from previous hosts. For high-value properties, we apply stricter screening criteria. Our team also handles all guest communication professionally to set clear expectations before arrival.

Our management fee is just 10% of the rental revenue — one of the most competitive rates in Malta. There are no hidden fees, setup charges, or monthly minimums. We earn when you earn, which means our incentives are fully aligned with maximising your rental income. Cleaning fees are charged separately to guests and are not deducted from your earnings.

We use dynamic pricing algorithms that adjust your nightly rates daily based on multiple factors: seasonality, local events and festivals, day of the week, competitor pricing, demand trends, and historical booking data. This data-driven approach typically increases revenue by 20-34% compared to static pricing, ensuring you never leave money on the table.

You will receive detailed monthly statements breaking down your rental income, occupancy rates, expenses, and net earnings. We provide full transparency on every transaction. You can also contact our team at any time for a real-time update on your property's performance. We believe in complete financial transparency with our property owners.

Yes, all short-let properties in Malta require a licence from the Malta Tourism Authority (MTA). This is a legal requirement and operating without one can result in significant fines. Gobnb provides full MTA licence application support, including liaising with architects for floor plans, preparing all required documentation, managing the inspection process, and handling renewals.

Our management agreement can be terminated with reasonable written notice as outlined in your contract, typically 30 days. For guest cancellations, we implement the optimal cancellation policy for each platform (usually moderate or flexible) to balance protection of your revenue with maintaining high booking volumes. We handle all guest cancellation communications and refund processing on your behalf.